We understand that buying original artwork can sometimes be an intimidating experience.
For this reason, every work of art you buy from Thomascrown.art is covered by our 100% Buyer Protection Guarantee. If you are not completely satisfied you may return goods at any time within 30 days from receipt for a full refund or to exchange for another item.
In the event you wish to make a return, simply send us a message to firstname.lastname@example.org and we will assist you with all aspects of the return.
Once we receive the artwork back in perfect condition we will issue you a full refund/exchange. Refunds will be credited using the original payment method used for purchase.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If you need to return/exchange your art piece, send us an email at email@example.com and upon confirmation send your item to: 4 High Street, Kings Heath, Birmingham, B14 7SW item.
You may be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £99, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.